Frequently Asked Questions

About ZenZone

What is ZenZone?
ZenZone is a Lebanese candle and home fragrance brand creating handcrafted products designed to bring warmth, beautiful scents, and a sense of calm to your space.

Where are ZenZone candles made?
Our candles are handmade in Lebanon, with care given to every step of the process.

Are ZenZone candles handmade?
Yes. Each candle is carefully crafted by hand, from preparation and pouring to the final finishing touches.

Candles & Fragrances

What scents are available?
We offer a variety of fragrances ranging from warm and comforting to fresh, floral, woody, and relaxing scents. Explore our collection to find the fragrance that suits your mood and space.

How long does a ZenZone candle burn?
Burn time depends on the candle's size and format. The estimated burn time is listed on each product page.

How should I care for my candle?
For the best experience, trim the wick before each burn and allow the first burn to melt the wax evenly across the surface. Avoid leaving a candle burning unattended and follow the safety instructions provided with your candle.

How long should I burn my candle at a time?
We recommend following the specific care instructions provided with your candle. As a general rule, avoid burning a candle for extended periods and never leave it unattended.

Orders & Delivery

Where do you deliver?
We currently deliver across Lebanon. Delivery availability and fees may vary depending on your location.

How long does delivery take?
Delivery times depend on your location and order details. Our team may contact you to confirm your order before dispatch.

Can I pay with Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders. Please have the exact amount ready when your order arrives.

Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to accommodate your request before the order is dispatched.

Gifts

Are ZenZone candles suitable as gifts?
Absolutely. Our candles make thoughtful gifts for birthdays, housewarmings, celebrations, or simply to show someone you care.

Can I order multiple candles as a gift set?
Yes. Explore our gift options or contact us if you'd like help creating a selection based on someone's favorite scents.

Need Help?

I can't decide which scent to choose. Can you help?
Of course. Tell us what kind of atmosphere you're looking for — relaxing, fresh, warm, floral, woody, or something else — and we'll help you find a scent you'll love.

How can I contact ZenZone?
You can reach us through our Contact page, email, or WhatsApp. We're happy to help with product questions, orders, delivery, and anything else you need.